How to delete your data from Clapp

1. If you use Clapp in your business (owner or team)

Write to privacidad@clapp.ar from your account's email with the subject “Delete my account”. If you are the only owner of a business, tell us whether you also want the business and all its data deleted.

We check that the request comes from the account holder and delete or anonymize your personal data: name, email, phone, photo, sessions, devices and preferences. Your name no longer appears in the business' activity log.

We only keep what the law requires us to keep, such as the receipts of Clapp plan payments, for the period set by tax regulations.

2. If you are a customer of a business that uses Clapp

The business where you book is responsible for your data, and Clapp processes it on its behalf. You have three options:

• From the business' personal link: Profile → My data → Request deletion. The request goes to the business, which has up to 30 days to resolve it.
• Asking the business directly.
• Writing to us at privacidad@clapp.ar: we forward the request to the business and let you know.

Deletion removes your name, contact details, address, date of birth, photo, notes, custom fields, devices, notices and WhatsApp or chat conversations. The business keeps your bookings, payments and receipts without data that identifies you, because accounting law requires it.

3. If you connected WhatsApp with Facebook (Meta)

If your business connected its number with “Quick connect with Meta”, Clapp stores the token Meta gave us to send and receive messages on your behalf, and the conversations with your customers.

• To stop using it: in Clapp, Integrations → WhatsApp → Disconnect.
• To delete the token and the conversations: write to privacidad@clapp.ar with the business name and the connected number.
• To remove Clapp's access from Facebook: Settings & privacy → Settings → Business integrations → Clapp → Remove.

We don't use Facebook or WhatsApp data for anything other than running your business' messaging, and we don't share it with third parties.

4. Timeframes and confirmation

We reply within the 5 business days set by Argentine Law 25,326 for deletion (or the period set by the law that applies to you). When we're done, we confirm by email what was deleted.

Backups renew on their own: deleted data disappears from them as they rotate, within 30 days at most.

If you are not satisfied with the answer, you can complain to Argentina's Agency for Access to Public Information or the data protection authority of your country.

5. Contact

Senzil · Argentina · privacidad@clapp.ar